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Customer Success Manager

Customer Success

New York, NY / Remote

Full-time

The Role

•Serve as the primary point of contact for enterprise customers
•Drive product adoption and ensure customers achieve their business objectives
•Conduct regular business reviews and identify expansion opportunities
•Collaborate with sales, product, and support teams to deliver exceptional customer experiences
•Develop customer success playbooks and best practices
•Monitor customer health metrics and proactively address concerns

What We're Looking For

•3+ years of experience in customer success or account management
•Experience working with enterprise B2B customers
•Strong relationship-building and communication skills
•Understanding of supply chain or logistics industry is a plus
•Ability to analyze data and identify trends
•Self-motivated with a customer-first mindset

We Offer You

•Base salary plus commission structure
•Equity participation
•Full benefits package including health, dental, and vision
•Flexible remote work options
•Career growth opportunities in a scaling organization
•Travel opportunities to meet customers
•Generous PTO and flexible schedule

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